CUSTOMER SERVICE REPRESENTATIVE

Location: Lee’s Summit, MO

About Us

Sock101 is an award-winning supplier of high-quality custom branded consumer products to the promotional products industry. Sock101 was recently named a 2023 Gold Pyramid Supplier. First to the industry with our fully knitted custom socks, we've helped thousands of people stand out in a crowd. We started small, with four employees and the simple idea of having a new innovative and fun product in the promotional products industry. Since then, we have grown and added custom shoes and apparel items to our line.

On multiple occasions, and as recently as 2022, Sock101 has been recognized as a Great Place to Work by PPB, a leading industry publication. Sock101 is committed to providing white-glove service and top-quality products.

Sock101 is looking for a Customer Service Representative in the Kansas/Missouri area who will work and collaborate with a Territory Sales Representative and Regional Sales Manager to manage a book of business and grow accounts in a designated geographic territory. This position will work out of our Lee’s Summit, MO headquarters.

Job Description

As a Customer Service Representative at Sock 101, you will be at the forefront of our customer interactions, ensuring each customer's experience is outstanding. Your primary responsibility will be to assist and support our customers with their inquiries, issues, and requests via phone or email.

Responsibilities:

  • Respond to customer inquiries promptly and professionally, resolving issues and answering questions.

  • Provide product/service information and educate customers on our offerings.

  • Process orders

  • Document and maintain customer records in our CRM system (Netsuite).

  • Collaborate with other departments to resolve complex customer issues.

  • Identify and report customer feedback and trends to improve our products and services.

  • Maintain a high level of knowledge about our products/services and industry trends.

  • Answer inbound phone calls.

  • Maintain positive relationships with internal Sock101 team members (marketing, sales, warehouse, customer service).

  • Stay informed on all communications and training to ensure accurate protocols are followed.

  • Participate in other related duties and projects as the supervisor or manager assigns.

Requirements:

  • Maintain knowledge of company products, processes, programs, and technology.

  • Excellent communication skills, both written and verbal.

  • Ability to multi-task, problem-solve, and be detail-oriented.

  • Excellent attitude and attendance.

  • Results-orientated with a strong sense of accountability and urgency.

  • Ability to meet accuracy and productivity expectations.

  • Displays strong organizational and time-management skills.

  • Demonstrates the ability to work well in a team environment.

  • Positive attitude and a strong commitment to customer satisfaction.

  • Must have basic math and computer skills.

  • Strong problem-solving and interpersonal skills.

How To Apply

If you are passionate about providing exceptional customer service and want to be a part of our dedicated team, please send your resume to anna@sock101.com Be sure to include "Customer Service Representative Application" in the subject line of your email.

Sock101 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.